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Choose your TOP moments for building rapport with the customers
1. Entering the cabin, Greeting, Preparing for landing, exits and Goodbyes
2. Stowing the carry - on luggage and comfort of the seats
3. Temperature and cleanliness of the cabin, person sitting next to them
4. The voice of the Captain
5. Cabin announcements ,friendliness and movements of the cabin crew about the cabin,
6. Initial food offer, retail selling and promotional offers
7. In flight magazines and entertainment